Cancellation Policy

If you choose to cancel With more than 24 hours left until the experience, you can make a new booking by contacting Bike Tour Naples directly. However, some experiences have special rules for modifying the reservation, such as for overnight stays and for experiences that require lengthy preparation, and so there may be some exceptions. This will be indicated in the Rules and Safety section on the experience product page. With less than 24 hours left until the experience, it's not possible to change your booking. Please keep in mind that experiences often include preparations that involve expenses to cover, and therefore a refund cannot be obtained for the experience. The day of the experience: If something unexpected occurred immediately before or on the day of the experience (for example illness), please contact the experience manager so they know that you will not be participating. Contact information can be found in the booking confirmation.

Weather Conditions Safety and good condition are the top priority. Therefore, time can sometimes make it impossible to carry out the experience. In this case, the experience manager will contact you to find a new date together.

If the experience manager chooses to cancel Our experience manager will obviously do everything possible to ensure that you can enjoy the experience. However, unforeseen events may occur, for example in case of illness, road conditions, and the like, where there is no choice but to cancel. In this case, you will be contacted by the manager via phone/WhatsApp or via email. If the experience manager chooses to cancel due to insufficient enrollment, planning errors, or similar, the cancellation must be made no later than 1 day before the start of the experience. Regardless of when the cancellation occurs, alternative booking dates must be available; otherwise, you are entitled to a refund of the amount paid for the experience. In case of cancellation and if you have any questions about it, you are always welcome to contact us.